At Acier Cr-Mo Soldes, we are committed to providing cycling enthusiasts and professional workshops with high-quality bicycle components. Our shipping and returns policies are designed to offer you convenience and peace of mind with every purchase.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Cost: €12.95 (applied to all orders under €50)

2. Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Eligibility: Available for orders over €50

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

General Conditions

You have 15 days from the date of receipt to request a return or exchange. To be eligible:

  • Products must be returned in their original condition, unused, with all original packaging and accessories
  • Custom-made or specially ordered products cannot be returned

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Consumables (chambres à air, chains)
  • Maintenance and repair products
  • Technical components (cassettes, sprockets, chains, cables) unless original packaging is intact and product was never installed or used

Return or Exchange Process

Step 1: Submit a Request

Email your return/exchange request to [email protected] using this format:

Subject: Return/Exchange Request – [Order Number]

Hello Acier Cr-Mo Soldes team,

I would like to return/exchange (delete as appropriate) the following items from my order #[Order Number]:

  • [Product Name]: [Quantity] – [Reason for Return]
  • [Product Name]: [Quantity] – [Reason for Return]

I have attached photos showing the current condition of the products.

Best regards,

[Your Full Name] [Email Address Associated with Order] [Your Phone Number]

Step 2: Approval & Instructions

Our technical team will review your request within 48 hours and send:

  • Return approval confirmation
  • Return Merchandise Authorization (RMA) number
  • Detailed return instructions

Step 3: Ship Your Return

Once approved:

  1. Carefully repackage items in their original packaging
  2. Include a copy of your order confirmation or return form
  3. Write the RMA number on the outside of the package
  4. Ship to:

Acier Cr-Mo Soldes – Returns
30 Carrefour Jouaust
Rennes, FR 74982

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error or defective product. We recommend using a tracked and insured shipping service.

Refunds

Once we receive and inspect your return:

  • We will email a confirmation
  • Refunds will be processed within 5-10 business days
  • The amount will be credited to your original payment method (Visa, MasterCard, JCB or PayPal)
  • Original shipping costs are non-refundable unless the return is due to our error

Exchanges

For exchanges:

  • We will ship the new item once we receive your return
  • If the new item has a different price, we will adjust the amount with a refund or additional payment
  • Shipping costs for the new item are your responsibility unless the exchange is due to our error

Defective Products or Our Errors

If you receive a defective or incorrect item:

  • Contact us immediately at [email protected]
  • We will provide a prepaid return label if needed
  • We will cover all return and replacement shipping costs

Contact Us

For questions about our shipping or returns policy, or to check the status of your return, please contact our dedicated team at [email protected].

We are committed to resolving all requests promptly, in line with our dedication to excellent customer service for cycling enthusiasts and industry professionals.